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Toshiba Satellite 5000 USB not working & BIOS issues

One client brought in his Toshiba Satellite 5000 notebook because his USB ports were not working. After updating some unknown Windows drivers that turned out to be drivers for the SDCard we focused our efforts on the BIOS. Unfortunately it turns out that the Satellite 5000 doesn't have a standard BIOS. The BIOS on the Satellite 5000 is accessed through a program called HWSetup.exe on Windows. We figured that the USB might be disabled in the BIOS since all the drivers looked fine in Windows.

The next problem was that the client had installed a non-original version of Windows XP on his Toshiba notebook, which meant that the utility wasn't present. We scoured toshiba.ca to no avail., only finding the utility on toshiba.com. When we ran the Toshiba Utilities installer which installs the HWSetup.exe file along with a few other tools we got an error message about another Toshiba Common Files utility which wasn't installed. More searching on Toshiba.

The point here is keep your original CD and if your notebook is new make sure you make any Windows restore utilities as per the documentation before starting to use your notebook. In the long run it will save you a lot of time and expense.

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